FAQS

Q?

Can my clients send their bookings from their own systems?

A.

Yes. We have already integrated with some of the other freight forwarding and transport software. If your clients use a certain program to manage their business and if it is capable our sending out orders, then we can build an interface to receive those orders.

Q?

So it has an accounting package in it?

A.

No. We strongly believe that the black magic of accounting systems needs to stay with the bean counters. We build great transport software – let those guys specialise in great accounting software. However, we integrate with them. MYOB, Quickbooks, Xero and other proprietary systems can all potentially receive our invoice feed.

So Freight Tracker calculates and generates the invoice and then sends it to your accounting package for inclusion in accounts receivable and profit and loss reporting.

Q?

Do I need to licence the software?

A.

Not if you do not want to. We offer 3 options – you can purchase the software outright, licence it per month or you can even pay per transaction if you want.

Q?

Do I need my own server?

A.

It depends on your internet access. We believe the best solution is hosting your software in our top tier datacentre in Sydney. There it is physically secure with fully redundant components and regular backups. However if your internet access is consistently slow or often goes down, then the best solution may be to have a server in your office.
We can help you judge the correct solution for your needs.

Q?

How long does it take to set up?

A.

When you agree to implement Freight Tracker, we provide you with a document to complete, asking for information about your customers, drivers, vehicles, rates and communication requirements. Once we have this document we can usually put together a Freight Tracker system in about 2 weeks.

Q?

What about ongoing charges?

A.

There are 2 charges to take into consideration. The first is hosting (which may or may not be required depending on whether you choose to purchase a server or not) and ongoing support and maintenance. If you choose the licence option, then these are included. If you choose the buy option, then these are option extras. Most companies charge 15-20% of licence price per annum for support and maintenance. We charge 12%.

Q?

Which is better, licence or buy?

A.

Licencing the software does not require a large upfront investment. It also allows you to treat the licence cost as just a cost of doing business and by default you will be entitled to ongoing support and upgrades.
Purchasing the software gives you full control and allows you to go your own way if you wish. Our software is written with open source components that can be managed by any proficient developer.
We will happily talk to you about these options – just ask!

Q?

Do you integrate with 1-Stop?

A.

Sure do. We can integrate your 1-Stop Commtrac service into Freight Tracker.

Q?

Does Freight Tracker handle the invoicing?

A.

Yes it does. You can generate your invoices in Freight Tracker and send them via email to the clients. You can view them later and see what jobs they are related to and you can even create credit notes against them.